Survey, Retail News, ET Retail

By Anjali KochharOnline shoppers say easy return policy is the key driver for them to shop online, according to the independent survey conducted by software platform company, Narvar, across 500 Indian digital shoppers. The survey said, 52 percent of digital shoppers look for a reliable return policy. The survey further said that older people’s rate of easy return policy was slightly higher than their younger counterparts. While 56 percent of the people who seek an easy online return solution are in the age group of 30-44 years, 65 percent of them are in the age group of 45-60 years. According…
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Genesis Market: 24 arrests in FBI-led sting to smash online shop selling stolen data

Twenty-four people have been arrested in the UK in an international operation to shut down an online marketplace selling millions of pieces of stolen personal information. Genesis Market was described as a “go-to service” for criminals seeking to defraud victims. Hosting around 80 million credentials stolen from over two million people, it was taken offline following an operation across 17 countries led by the FBI and Dutch National Police. The National Crime Agency arrested 24 people in 31 raids across the UK on Tuesday, April 4. 24 people were arrested across the UK. Credits: NCA Among the arrests were two…
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76% of Canadians shopped online last year, Canada Post says

If the Canadian retail industry is looking for a new sales motto, they might want to consider, “Ship It, or Lose It.” After years of dabbling in online shopping, eager consumers looking to spend their money on e-commerce are delivering a wake-up call to retailers. New data from Canada Post to be presented Tuesday found that about 76 per cent of Canadian households shopped online last year. A quarter are ‘frequent’ online shoppers Of that percentage, about a quarter of Canadians have become “frequent” shoppers, which means they’re buying on the Internet four to 10 times per year, the data…
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Apple introduces Shop with a Specialist over Video

March 14, 2023 PRESS RELEASE Apple introduces Shop with a Specialist over Video Customers in the US can now connect with an Apple Specialist over video to shop the iPhone lineup, including iPhone 14 and iPhone 14 Plus, available today in an all-new yellow color CUPERTINO, CALIFORNIA Apple today launched Shop with a Specialist over Video, a new live shopping experience on apple.com for customers in the US Shop with a Specialist over Video connects customers looking to purchase iPhone with a retail team member via a safe and secure, one-way video shopping session. With this new service, customers can…
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Can Sunrise Mall Survive The Online Shopping Apocalypse?

CITRUS HEIGHTS (CBS13) — As e-commerce takes over the retail industry, malls across the country are at risk of closing up shops and many are struggling to survive. On any given weekday if you walk around the parking lot at the Sunrise Mall, you’ll notice it’s mostly empty. The city says business is bad and has been for years now. City leaders say it’s because everyone is shopping online and now Citrus Heights could be planning to redevelop the space. Chris Ferguson is an avid “Sunrise Mall Walker.” “Every day for 20 years,” she said. She’s seen the mall grow…
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UK consumers still prefer to shop in-store, poll reveals

The research from News UK shows that 56% of The Times and The Sunday Times’ readers and 65% of The Sun’s readers want to see a product in person before making a purchase. In addition, almost 80% of those surveyed agreed that online shopping is having a negative impact on the high street and local communities. Similarly, 79% agreed that there will always be a role for the in-store experience and that the high street offers a sense of community. The poll found 87% of The Times and The Sunday Times’ readers were interested in seeing more independent shops on…
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Online shopping across the EU to be easier from 3 December | Aktuelles

Consumers will have wider and easier cross-border access to products, hotel bookings, car rentals, music festivals or leisure park tickets in the EU, under new rules addressing unjustified geo-blocking. The legislation approved by the European Parliament in February 2018 begins applying on Monday, 3 December. Róża Thun (EPP, PL), who steered this legislation through Parliament, said: “This is another step forward in creating a true single market where all consumers are treated equally. When buying products abroad, all of us will now have the right to be treated like local consumers. We can no longer be denied access to the…
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Buy now, pay later? Installment payment services for online shopping come to Canada

Online shopping has exploded during the current pandemic, as have the options to pay for purchases. In addition to the usual debit and credit options that pop up when a customer’s about to buy, a number of services have been set up shop in Canada recently that give customers the option to pay in installations — spreading the cost of shopping trips over multiple payments. While they all work a little differently, services such as Afterpay, PayBright, Sezzle, Klarna, QuadPay, Splitit, Affirm and others give users the option to pay for purchases over time. Most have lower rates and fees…
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